Support requests are meant for issues with an unplanned interruption of an IT service or a reduction in the quality of an IT service.
To open a support request via the Service Desk, follow these steps:
Log in to the Service Desk:
Click NEW INCIDENT RECORD.
In the field Priority, select the urgency of your request or select Question.
In the field Product, select the product referred to in your request.
Enter a Subject for your request.
Enter a Description for your request.
In the field Attachment, you can:
Click Send in the upper left corner of the form to submit your request.
Find more information here: