Opening a support request

Opening a support request

Support requests are meant for issues with an unplanned interruption of an IT service or a reduction in the quality of an IT service.

To open a support request via the Service Desk, follow these steps:

Selecting product and urgency

  1. Log in to the Service Desk: >

    Information: The log-in credentials will be sent to you via email in the SEEBURGER Welcome Pack or can be requested via phone call (+49 (0) 7252/96-1443).

    A form opens.
    The reference number in the field Reference No. is generated automatically.
    Information: In the field Ext. reference no., you can enter an external reference number in case you want to refer to an existing or an internal request.
  3. In the field Priority, select the urgency of your request or select Question.

  4. In the field Product, select the product referred to in your request.

Adding description and attachment

  1. Enter a Subject for your request.

  2. Enter a Description for your request.

    Information: The description can contain an error message, your analysis, recent changes on the system etc.
  3. In the field Attachment, you can:

    • click to add a new attachment as file or as link
    • click to remove an attachment
  4. Click Send in the upper left corner of the form to submit your request.

You can now see an overview of your requests.You will receive an email confirming that you have sent a request and opened an incident.

Find more information here:

> Editing a support or change request

> Closing a support or change request